Last updated: June 2026

Returns & Refunds

Stock products — 30-day returns

Unused stock items (standard drumsticks, accessories and merch) can be returned within 30 days of delivery for a full refund or exchange. Items must be unused, in their original packaging and in resalable condition.
To start a return, email hello@londondrumsticks.co.uk with your order number. We will confirm the return address and process your refund within 14 days of receiving the goods.

Custom sticks are hand-turned and printed to your exact specification, so they are exempt from change-of-mind returns under the Consumer Contracts Regulations 2013.
That said, we stand behind every pair: if your custom sticks arrive damaged, faulty, or do not match the approved digital proof, contact us within 14 days with photos and we will remake or refund them — your choice, at no cost.
Artwork is only sent to production after you approve the digital proof, so please check spelling and layout carefully at proof stage.

B-Stock sticks are sold at a reduced price specifically because they may carry small cosmetic imperfections. Cosmetic marks are therefore not grounds for return, but structural faults are always covered.

If anything arrives damaged or develops a manufacturing fault within 6 months, we will replace or refund it. Normal playing wear — chips, dents and breakage from use — is not a fault; drumsticks are consumables and even ours eventually give in.

Refunds go back to the original payment method within 5–10 working days of approval. Original shipping is refunded on faulty items and full-order returns; return postage on change-of-mind returns is at your cost.
Free gifts earned via a spend threshold must be returned if a partial return drops your order below that threshold, otherwise the gift value is deducted from the refund.

Tokens earned on a refunded order are removed. If you paid partly with a discount code, refunds are proportional to what you actually paid.

Delivery timescales and charges are covered in our Shipping Policy.